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Bad economy or bad retail?

from Progressive Grocer

The temptation is to associate the effects of our economic situation with the recent financial death spiral of brands and retailers. Yet, if we compare dead or struggling retailers to those operators that are doing well — even in a downturn — all of the general blame heaped on the economy may have sidestepped a fundamental truth: in retail, as with brands, products and services, the economic situation has been the acid test and the ultimate proving ground not just for retailers that provide "value", but also for those that are customer-centric and offer shopping experience and innovation, well beyond price. more


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