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WCDC fixing WMS problems

The Army & Air Force Exchange Service West Coast Distribution Center implemented a new warehouse management system May 1. Since that time, Exchanges (primarily in the Pacific and the Western continental United States) have experienced a disruption in service that has resulted in facilities being temporarily out of stock on select items. It is expected that facilities in Operation Enduring Freedom may feel some effect. However, because of the additional lead-time, there have been no reports to date.

We are doing everything possible to minimize the impact. In fact, the Exchange has mobilized an Implementation Team and supplemental HQs staff to assist Distribution Center management with resolving this temporary disruption. While the teams are still working through some operational issues concerning receiving and shipping, the Exchange has noted gradual improvements in both areas.

In the meantime, the Exchange's Waco and Dan Daniel Distribution Centers have been utilized to fill some emergency orders to augment shipments out of the West Coast Distribution Center during the past four weeks and will continue as needed.

Several software program fixes are expected to further improve concerns by the end of this week. The West Coast Distribution Center is expected to return to normal operations by the end of the month. more

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