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Transforming an ordinary moment into a touchpoint

from Leadership Now

We all have those moments when we are too busy for the people around us. But those moments are the work of leaders. Those are the moments when we can help move things from what they are to what they could be. Each has the potential to become a high point or a low point in someone's day. Every touchpoint is spring-loaded with possibilities. Each one can build — or break — a relationship. Even a brief interaction can change the way people think about themselves, their leaders and their future. more

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