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Business tapering off? Better get customers' feedback

from USA Today

Q: Ten years ago, I opened a diversity training and consulting company. The business was booming until three years ago. Things seem to have tapered off. My company is still surviving, but I want to do something to revive it. One of my employees said that the company needs to make some changes. How could that be? By most standards my company would still be considered a new business. I can't figure out what the problem is. We're doing the same things we've always done. Can you offer a suggestion or two? more

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