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Retailers add gadgets for shoppers at ease with technology

from The New York Times

For a generation of shoppers raised on Google and e-commerce, the answer to "Can I help you?" is increasingly a firm "no," even at retailers like Nordstrom that have built their reputations around customer service. But instead of getting defensive, some stores and brands are embracing the change by creating new personal touches that feature gadgets rather than a doting sales staff. more

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