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IT service management: How are you doing?

from SIM

How is your IT department performing? How is it serving the organization? How do your IT service management processes and practices influence IT-business alignment and IT agility? What do your non-IT colleagues think about the performance of your IT department? What do they like and don't like?

To find scientific answers to these important questions for you and your organization, researchers at the Kelley School of Business, Indiana University, are conducting a study of the influence of IT service management practices on organizations. If you are a senior IT professional with familiarity of IT service management processes and practices in your organizations, we invite you to participate in a short survey. more


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