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New First Observer Program operational procedures and policies

from HMS Company

The HMS Company, who has administered this program since September 2008, has not received subsequent funding beyond Nov. 30. Regretfully, the HMS program support has come to an end. As such, it is necessary for us to implement new operating procedures until the program has been funded again by TSA.

Please note the following, effective Dec. 1:
  • Program calls should be directed to 1-877-847-5510
  • Training — All Classroom training has been placed on hold.
  • All Train-the-Trainer classes have been placed on hold.
  • Membership Cards and Certifications — This function is on hold.
  • The program web site as well as the ISAC web site will not be accessible after Dec. 7.
TSA has informed and assured us that the program will be active again in the near future.

It has been our honor and privilege to administer this program on behalf of TSA. We believe that collectively with your support, we have made a difference in the fight against terrorism.

Should you have any questions, please direct them to: FirstObserver@tsa.dhs.gov.

On behalf of Team HMS, thank you for your support! more


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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063