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15 tips on how to maintain successful relationships with your dental patients

from DentistryIQ

Many dental professionals feel treatment presentations require them to be the main presenters of information and often "spew" their knowledge to patients who don't understand dental jargon. They then wonder why there is too much unplanned treatment in the files. We teach our clients to use the 80/20 rule — that means speaking 20 percent of the time. Most of that 20 percent should be open-ended questions to help lead the patient to make their own buying decisions. People like to make their own choices, and letting them do it with your information helps them feel invested in your treatment plan. more

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