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'Active listening' is a key best practice

from Progressive grocer

For grocery retailers, customer service reputation is strengthened by maintaining an everyday practice for listening and responding to shoppers' concerns, feedback and praise, according to research from the National Grocers Association and the Center for Advancing Retail & Technology Innovation Center. Through a series of structured interviews, grocery store managers provided key insights as to how they successfully track and respond to customer feedback using modern tools. The goal was to identify successful practices adaptable across their own organizations and by other food retailers. more

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