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Buses welcome to cross into Detroit at Ambassador Bridge, however...

from OMCA

In the past few weeks, OMCA has heard accounts from a few bus and tour operators about bus passengers processing by U.S. Customs & Border Protection at the Ambassador Bridge. Passengers are asked to get off the bus, claim their luggage and line up outside in the cold during the clearance procedure. When the drivers or tour directors expressed a concern about having to do this outside in the cold, the officers responded that the tunnel has better (indoor) facilities for bus processing. Some allege that the officers said they should not be using the bridge but rather buses should use the tunnel.

We called U.S. CBP at the Ambassador Bridge and spoke to two Chiefs about these concerns. The Chiefs told us that buses are welcome to cross at the bridge, and U.S. CBP officers have no authority to tell drivers or tour directors that they should not be using the bridge. However, they explained that the "new normal" for clearing buses (both at the tunnel and the bridge) is for everyone to get off the bus, line up, and present their luggage for inspection. Unlike the tunnel that has a dedicated (indoor) bus processing facility, the bridge lacks indoor facilities, which means passengers have to stand outside in the weather. Bus and tour operators should therefore bear this in mind when choosing which border crossing to use. While the Bridge is preferred by many operators due to its direct access to Interstate 75 and the tunnel has a couple of tight left turns near the exit, in cold or wet weather the tunnel has its advantages.

We will continue discussions with U.S. CBP on ways to improve bus processing at the bridge between now and when they eventually construct an indoor passenger processing facility. more


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