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Give your holiday customers the service they deserve

from By Harry J. Friedman

With the holiday selling season just around the corner, many of you may be waiting with bated breath for the shoppers to start converging upon your stores — and for good reason. Shoppers are in a buying mode during the holidays. Unfortunately, in the hustle and bustle of the season, salespeople sometimes forget or overlook some very basic customer service points — points that can increase sales today and throughout the year. more

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