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Make training succeed


Susan M. Heathfield, a contributor for, writes: "For effective training, know your audience's needs and prepare methods and practice that will help participants transfer their learning to the workplace. I attended a national teleconference training session recently that violated the three cardinal rules of training. It took me a couple of days to reach this conclusion because my initial reaction to the training session was not positive, but I was reminded of several important factors in dealing with people at work. And, I learned a new approach to thinking about building trust. So, I did find some value for the time invested." more

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