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3 ways leaders can listen with more empathy

from Harvard Business Review

Study after study has shown that listening is critical to leadership effectiveness. So, why are so few leaders good at it? Too often, leaders seek to take command, direct conversations, talk too much or worry about what they will say next in defense or rebuttal. Additionally, leaders can react quickly, get distracted during a conversation or fail to make the time to listen to others. Instead, leaders need to start by really caring about what other people have to say about an issue. more


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