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Why leaders need to shut up and listen

from By C. Fredrick Crum

Typically, we choose our leaders for their skill at conveying messages clearly and powerfully. But it's their ability to listen that distinguishes great leaders from the rest. We often attribute courage and strength to the speaker, but what about the listener? The art of listening is a leadership strength that is often greatly underdeveloped. Some leaders "hear," others use communication techniques to make others believe they are listening, while few leaders actually have listening skills and abilities. more


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