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Service training reinforcement: How to make training lessons stick

from Business 2 Community

A well-trained employee can make all the difference when it comes to customer service and how the employee deals with customer escalations, solves customer problems, and upsells or cross-sells your products. When you invest in training programs for your employees, you’ll probably find that your employees come out of the training motivated and better equipped to work with customers. However, over time, their enthusiasm fades and you may find yourself dealing with some of the same pre-training issues. more

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