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Manage a difficult conversation with emotional intelligence

from Harvard Business Review

Workplace conflicts are often unavoidable. Just as you disagree with your spouse, your best friend or your parents, at some point you are likely to disagree with someone at work. Many leaders, choose to approach situations of conflict with logic: if a team member isn't pulling his weight, get proof; if your office mate makes an egregious mistake, take note of the ways her mistake breaches company policy. more

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