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3 ways leaders can avoid a knee-jerk reaction

from Terry Starbucker St. Marie

Leaders are constantly processing information and are often called upon to make decisions based on that information. Or not make them. That's where our knees come in. Sometimes the nature of this information, its source or the manner in which it was delivered, puts some kind of strange electric charge into the knee, and consequently it jerks upward, causing a powerful reaction. And a big leadership mistake. more

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