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Modern tools for mom-and-pops

from The New York Times

Operators at KES Dispatch keep track of the company's taxis on a yellow legal pad. They communicate with cars using a two-way radio. Drivers navigate their journeys largely by memory. In the age of Uber and Lyft, the company is desperate to modernize. "I gotta change something," said Miguel Duarte, who has run his Mount Kisco, N.Y., company for 13 years. "I gotta stay ahead of the competition." more


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