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The importance of emotional intelligence in training

from Administrate

Emotional intelligence is defined as the "ability to monitor one's own and other people's emotions, to discriminate between different emotions ... and to use emotional information to guide thinking and behavior." EI is a quality that is being increasingly valued in organizations around the world. The reasons are not difficult to understand. An awareness and understanding of our own emotions enables us to recognize the same in the others. It forms the basis of empathy, which is a crucial attribute in a leader, a manager or more pertinent to our point, a trainer. more


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