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Is HRD at the crossroads?

from Training Journal

Jeanette is a HR manager with a traditional approach to HRD. She refers to staffing matters as human resource matters; her training budget is almost entirely spent on technical and competence-based training. She wants employees to learn, follow, and be accountable for sticking to the organizational manual. In fact, she judges her success by how compliant people are in following organizational systems and processes. When a dilemma arises, she wants them to refer to the comprehensive manual she calls "The Bible," and follow policies and procedures to the letter. Jeanette has been described as a transactional leader, and she is proud of that description. more

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