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Best practices in using customer service feedback

from National Association of the Remodeling Industry

NARI is happy to announce a new monthly column, Measuring Up, which will provide examples of best practices of members’ using customer service feedback to improve their business. This column, contributed by GuildQuality, will show you not only what to measure, but how you can use those metrics to turn a negative into a long-term positive for your company. Read this month about how Twin Cities Siding Professionals using its customer feedback. more

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