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Using FAQ lists to your advantage

from By Marisa Meisters

We've all been there: it's another follow-up phone call from a client asking what the food will be like on the train portion of the journey for the vacation that she booked with you recently. It's the seventh call you've had this week asking a similar question about a booking that you've made. Wouldn't it be nice if there were some kind of easy repository that would answer these types of questions so that you could spend more of your time addressing other needs? more

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