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Pathways that Deliver Increased Physician Efficiency and Improved Patient Satisfaction

from AAOE

The emerging healthcare environment requires expanded patient access, efficient and effective care while minimizing cost. On a daily basis we experienced this struggle as patients, who needed a surgical consult, were frustrated with limited access and our clinical schedule was filled with non-surgical candidates. This created a paradox where the most specialized health system resources (e.g. surgeon and MRI) were being allocated within the care continuum that did not result in better care or outcomes, poor cost control and increased physician frustration. Simply, the wrong patient was often in the wrong clinic, leading to an inefficient and circuitous path to deliver the appropriate care. When evaluating our practice, it was clear that we could improve our allocation of available resources to deliver optimal care that dissatisfied patients and frustrated physicians. more


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7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063