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Shoplifting at the NEX impacts quality of life programs

from ALA

The NEX mission is to provide customers quality goods and services at a savings and to support Navy quality of life programs. In order to meet this mission, the NEX Loss Prevention/Safety Department does everything it can to make sure merchandise is paid for when it leaves the store.

During 2013, NEX Loss Prevention/Safety associates investigated and resolved 1,232 shoplifting cases with a total dollar amount of $284,666. Of those cases, 23 percent were juveniles and 19 percent were active duty military. The top departments for shoplifting at the NEX in 2013 were prestige cosmetics, video games, electronics and computer hardware.

The average value for shoplifting cases was $231.

"NEX Loss Prevention/Safety associates use many tools in an effort to apprehend shoplifters or prevent theft before it happens," said Tom Ruane, Navy Exchange Service Command Corporate Loss Prevention/Safety Manager. "However, we still need our customers and associates to be alert to possible theft and report any suspicious activity to NEX management or the Loss Prevention/Safety Manager."

NEXs worldwide use electronic article surveillance systems for electronic and high value merchandise as well as extensive closed circuit surveillance systems to try and deter as well as catch shoplifters. The CCTV systems, coupled with digital video recorders and remote viewing technology, gives the NEX the ability to see everything within the store and identify incidents of theft.

"CCTV is our primary source for theft detection, as 76 percent of our theft cases were developed using CCTV," said Ruane. "The majority of these theft cases were shoplifting, but we use it extensively for all our investigations. Customers need to think twice before trying to shoplift from a NEX. People caught shoplifting get prosecuted and possibly banned from the NEX or it can end a military career if it's an active duty service member."

Seventy percent of NEX profits go to support Navy quality of life programs while the remaining 30 percent is used to build or renovate existing stores. In FY13, NEXCOM gave nearly $52 million to Morale, Welfare and Recreation. more


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