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How ACOs can improve patient engagement

from FierceHealthcare

Although Medicare's Accountable Care Organizations have improved quality and netted savings, they must improve their patient engagement strategies, according to a Brookings Institution blog post. Research indicates that ACOs are having difficulty raising awareness among patients that have been assigned to an ACO — in fact, some patients don't even realize they're in an ACO. So patients may seek care outside their network. "There are no incentives for patients to remain loyal to an ACO when the attribution process does not reflect patient preferences," writes S. Lawrence Kocot, a visiting fellow in Brookings' Economic Studies program. more

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