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Disrespectful healthcare cultures and risks to patient care

from By Christina Thielst

A recent PSQH article listed a dozen persistent medication safety gaffes that need to be resolved. Not surprisingly, No. 8 was "disrespectful behavior: a history of tolerance in healthcare." Disrespectful behavior includes bullying, threats, aggressiveness and even more passive forms such as ignoring and exclusion. These behaviors don't belong in any workplace, and certainly not in healthcare because of the risks created and the definite threat to patient safety. More than ever, teamwork and effective communication are needed in healthcare environments. Disrespect creates barriers to both of these. more

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