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Hospitals increasingly turn to patients for advice

from Kaiser Health News

Patient advisory councils often serve as sounding boards for hospital leaders — offering advice on a range of issues. Members are usually patients and relatives who had bad hospital experiences and want to change how things work, or who liked their stay and want to remain involved. This hunt for patient perspective, which is becoming more and more common, is fueled in part by the health law's quality-improvement provisions and other federal financial incentives, such as the link between Medicare payments and patient satisfaction scores. more


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