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Understanding whether a 'critical operation' is really critical

from Facilitiesnet

The term "critical operations" has become an enigma in today's business world. The definition differs from one organization to the next, and even within the same company. For example, managers of departments or business units often think their most important operations are critical, but that's often untrue. What's more, when asked to identify the critical operation, most people will identify systems and components rather than identifying the true critical operation required to support the business. more

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