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User experience: Reimagining productivity and business value

from Knowledge@Wharton

Tech-savvy employees increasingly expect the digital solutions at work to be more like the easier-to-use software at home. And while they may complain about software usability, they do not always know exactly what they need. That means CIOs must develop a keener understanding of what users want — and require — based on how they work. Rewards go to those who get it right. more

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