From Name:
From Email:
To Name:
To Email:

Optional Message:

Unintended consequences: The fallout from bad customer service

from Business 2 Community

Someone in your organization irritated your customer. The customer left angry or upset. Maybe the customer was less than friendly and was difficult. Maybe the customer was too demanding or had unrealistic expectations. Whatever the reason, it doesn’t matter. The customer left unhappy. Someone might say, "Well, it was just one customer." Well that way of thinking is so last century! First, do you really want to lose a customer? And, if you did, is just one customer an acceptable loss? But it hardly ever turns out that way. more

Powered by MultiBriefs
7701 Las Colinas Blvd., Ste. 800, Irving, TX 75063