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How to give feedback to someone who gets extremely defensive

from Harvard Business Review

How do you handle giving unfavorable feedback to someone who will surely take it badly – and I mean really badly? Think: shouting, tears, defensiveness, accusations, personal attacks, revising history, twisting words — pick your nightmare. Consider the case of Melissa, who was the team leader on a recently concluded project that had not been a stellar experience for anyone involved. more


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