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National Service Alliance offers survey ideas to harness power of high morale among custodial workers

from FMLink

When working with hundreds or even thousands of custodial workers, one of the best ways to improve worker productivity has little to do with cleaning equipment but everything to do with morale, according to Terry Sambrowski, executive director of the National Service Alliance, a group-purchasing organization for larger building service contractors and related businesses. "Improving and sustaining a high level of worker morale among cleaning workers improves productivity, reduces employee turnover, advances worker performance and ensures customer satisfaction," said Sambrowski. more

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