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From comfort zone to common sense: The truth behind client-supplier relationships

from By Nathalie Rachline

In the IT world, the relationship between the client and the supplier often resembles that of master and slave, and there is not much evidence of trust and real communication. The growing implementation of sourcing contracts too focused on SLAs, KPIs, overstructured ITIL processes and the like has resulted in less-than-performing contracts. They spend more time on reviewing indicators than constructively finding the right solution to a problem or crisis. more

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