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HR DEPT.: The Cost of Tolerating Mediocrity

from June R. Jewell, CPA

How much does mediocrity cost? Plenty, says GBA Consultant Member (and 2015 Fall Conference Speaker) June Jewell, CPA. As June wrote in a paper she prepared for us, "When we close our eyes and dream of the ideal business and team of employees, we imagine a world where there are no conflicts, everyone is a top performer, and we never have to give negative feedback. But the reality is that not all employees are created equal. We all start out hiring people because we believe they are a good fit, have the right skill sets and experience, and we like them….After we hire them, we start to give them assignments, and within a few months, realize they are everything we hoped they would be, or not….If we accept a lower level of quality, attitude, or competence than we need or expect, we set ourselves up for mediocrity with the employee…. Providing regular, constructive feedback is essential to employee success, but many employees in the A&E industry only get that feedback during their annual review, and it is often vague and not tied to specific activities or projects. So we are accepting mediocrity. Or even worse, poor performance." more


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