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4 ways to bring empathy to your email

from Business Management Daily

When communicating via email, we can't use verbal and nonverbal social cues to gauge how we should react. Instead, feedback moves at a slower pace and is much more ambiguous, which leads to assumptions and miscommunication. But a new email extension called Crystal can help you improve the situation by bringing more empathy to your email conversations. The most important thing is adapting to other people's written language, says Crystal founder Drew D'agostino. more

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