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CMS approves outpatient ambulatory patient experience survey

from RevCycle Intelligence

How can you best measure patient experience? Perhaps with a 37-question survey. The Centers for Medicare & Medicaid Services has approved the administration of an Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems Survey. Voluntary data to be collected beginning this January includes 37 questions to better assess patient experience. Finalized questions will be based on focused topics including the check-in process, facility environment, attention to comfort levels, pain control, and patient communication with administrative staff. more

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