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Why and how to prepare a warehouse operations manual

from By Ken Ackerman

It is possible to operate a warehouse in the absence of written procedures or a manual, and we have seen many that function well without them. Some employ seasoned operations people who carry the procedures between their ears, a phenomenon that we call "the biological database." The problem occurs when an individual with the know-how is absent unexpectedly. Other people, not having the procedures memorized, then struggle to do the job properly. more

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