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Dealing with user feedback

from By Karlo Eldic via Gamasutra

Too often do I see game developers, especially new ones, dealing with player feedback in the worst way possible. They either reply to every bad comment in a very bad manner, or they become depressed and take every bad comment as a sign of a personal failure on their side. I strongly believe both approaches are bad. You will always get bad comments and feedback from players, regardless of how good your game is. There is no way of pleasing everyone, so you should only consider well-written, constructive comments, which will often stand out from others, as the other users will react to them if the platform allows it. more

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