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Avoiding Conflicts and the Road to Ruin

from Kitchen & Bath Design News

If you've survived in the design business for a long time, it's likely that most of your projects have been happy, successful ones for both you and your clients. Every once in a while, however, something will occur that causes the relationship between you and your customer to go sideways. When this happens, you need to be prepared to deal with the situation so that it doesn't devolve into one that will threaten the very existence of your business. Here are ways to avoid disputes, diffuse them when they arise, and manage them when they escalate. more

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