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Office of the Flood Insurance Advocate issues annual report

from IAEM

This week, FEMA released the first Office of the Flood Insurance Advocate (OFIA) Annual Report. OFIA is an independent office within FEMA that advocates for the fair treatment of policyholders and property owners by providing education and guidance on all aspects of the National Flood Insurance Program (NFIP), assisting with complex policyholder casework through which the Office identifies trends affecting the public, and makes recommendations for program improvements to FEMA leadership. The report discusses trends that emerged from the inquiries to OFIA this past year and represents areas of concern that impact a broad population of NFIP customers. more

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