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Users' advocate: Is our technical content UX? Yes!

from TechWhirl

One of the benefits of living in the Information Age is that we can quickly and easily research anything we want to buy. Beyond the basics of price, availability and customer reviews, we can learn about the manufacturer's customer support options, including the product documentation. Is the documentation easy to find? Is it easy to read? Does it answer realistic questions, or is it a 2-page quick reference that hasn't been updated in years? more

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