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Why are travel agents still a thing?

from Motherboard

Matthew Braga writes: I don't think I know a single person my age who's ever booked a flight, hotel, or car through a travel agent. This is anecdotal, to be fair — there could be those in their mid-20s who recoil at the thought of using a site like Expedia or Hipmunk's mobile app — but I suspect my experience is fairly common. Why ever talk to a human again when booking a trip is just a click or tap away? more

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