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Voluntary hotel charges: To pay or not to pay

from Travel Industry Today

Participating hotels in Toronto and Mississauga are adding an extra charge at check-out time; a fee that goes toward promoting the two cities as tourism destinations. The charge has been met with criticism for guests not being advised of the fee and not being told that it is technically voluntary. The Greater Toronto Hotel Association (GTHA) has been administering a Destination Marketing Programme (since 2010) collecting fees for Tourism Toronto. In 2014 it reported collecting $17.5 million for the City of Toronto. more

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