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Plan to attend APGO's Annual General Meeting on June 9, 2016

from APGO

3:00 p.m. to 7:00 p.m.
Twenty Toronto Street, 2nd Floor
Toronto, Ontario

Guest Speaker: Richard Steinecke

Presentation: How to Avoid Being Disciplined or Sued
With over three decades of experience advising on complaints, lawyer Richard Steinecke has seen literally thousands of cases. "What strikes me most," says Richard, "is how easily most complaints could have been avoided." The presentation will be chalked full of suggestions and strategies to enhance communications with clients and others, to manage client expectations, to ensure informed client decision making, to stay within your area of expertise, to document your activities, and to respond to concerns when they do arise. This presentation is not about practising defensively, it is about practising happier and better.

Reception will follow after the AGM starting at 5:30 p.m. to 7:00 p.m.

For online registration, please click on this link. more


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