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2. Why Is Customer Service So Difficult in the Hospital?

from By Joan Spitrey

From May 4: Popular consumer reporter John Stossel recently wrote an opinion piece on the lack of customer service he received while in the hospital. He was recently diagnosed with lung cancer, for which he was admitted to New York-Presbyterian Hospital. Although Stossel acknowledged his medical care was excellent, he could not help but notice the lack of customer care that consumers have grown to expect. He brought up some key issues healthcare workers have been navigating for years. more


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