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3 ways to manage patient expectations in the ER

from FierceHealthcare

The shift to patient-centered care can create conflicts in the emergency room when a doctor's diagnosis and suggested course of treatment don't meet patient expectations. And this conflict has become more common as patients turn to the Internet for medical advice and self-diagnose their problems before they head to the ER, writes Catherine Polera, D.O., chief medical officer at Sheridan Healthcare's Division of Emergency Services, in a piece for MedPage Today. more

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