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True Value, Amazon.com, and O'Reilly Auto Parts earn top customer experience ratings for retailers, according to Temkin Group

from PRNewswire via Temkin Group

True Value, Amazon.com, and O'Reilly Auto Parts deliver the best customer experience in the retail industry, according to the 2016 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers. True Value took the top spot with a rating of 78 percent, placing it third overall out of 294 companies across 20 industries. Furthermore, out of the 46 retailers included in the Ratings, it was the only one to improve its score from last year. more


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