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The documentation problem: Is structured content an order of magnitude improvement?

from TechWhirl

Even a relatively small company or organization generates a lot of documents. When you get into larger environments you're dealing with thousands or even millions of pages of documentation, reports, marketing materials, regulatory compliance docs, presentations ... a staggering amount of content. This content represents a huge investment in time and should be considered a significant, valuable company asset. Why? Because that content is your first line of communication with your customers, it keeps groups like HR and customer service running smoothly and efficiently, and it contains the combined intellectual property and experience of your organization or company. more


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