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Technology made travel agents obsolete. Now it's saving them

from Bloomberg

Booking travel feels old-school, no matter how you spin it: Such sites as Expedia and Orbitz have barely updated their layouts since 1999, and dialing a travel agent hardly feels appropriate in the age of Uber. That's about to change, thanks to a series of disruptive travel services that are blending human intelligence with mobile technology. The goal: Striking a middle ground in an industry where the personal touch still means something, but the bottom-line savings of D.I.Y. tech is hard to beat. more


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