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HR DEPT.: Why Are You Still Here?

from Challenger, Gray & Christmas

While exit interviews may be informative, continually more companies are investing in "stay interviews" as a means to hang onto their best talent by learning what's most likely to increase employees' job satisfaction and engagement. When performed properly, exit interviews can reveal what companies are doing well and what they need to do better; identify skill sets, experience, and attributes best suited for the position; and capture useful knowledge, contact information, and tips from departing employees. Stay interviews should be designed to capture the same information, while examining the reasons why employees are staying vs. leaving. More than 50 of the 100 HR executives who responded to a recent Challenger, Gray & Christmas, Inc. survey said their companies were already conducting stay interviews (principally to reduce turnover) or planned to do so soon. To help, the Society for Human Resource Management has developed a list of questions. Just a few include:
  • What do you look forward to on your way to work each day?
  • What do you like most about working here?
  • What do you like least about working here?
  • What keeps you working here?
As has been said time and time again, it takes more than higher wages to keep people happy. In fact, a 2014 job-satisfaction survey of 200,000 people found that being appreciated for their work is the most-important factor for keeping employees happy on the job. more

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